LIMITED WARRANTY POLICY

1. Warranty Coverage Period

3rd Wave Music Synthesizer LLC (“3rd Wave”) warrants the following products to be free from defects in materials and workmanship for the periods stated below, from the date of original retail purchase:

• GS-1000 24K Keyboard — 2 years
• GS-1100 24M Desktop Module — 2 years
• GS-1200 8M Module — 2 years

Coverage applies to the original retail purchaser. See Section 9 for transferability options under consideration.

2. What Is Covered

This warranty covers defects in materials and workmanship that render the product non-functional or substantially impair its intended use, including but not limited to:

• Defective electronic components (circuit boards, processors, power supplies)
• Hardware failures (knobs, buttons, faders, display screens, connectors)
• Firmware defects affecting core synthesizer functionality
• Chassis and enclosure manufacturing defects

Repair or replacement will be provided at 3rd Wave’s discretion at no cost to the customer, except as noted below, including labor and replacement parts.

3. What Is Not Covered

Normal Wear and Tear

• Cosmetic damage, scratches, fading, discoloration
• Worn faders, keys, or switches from normal use
• Dust or debris accumulation

User Damage and Misuse

• Physical damage from drops, impacts, or accidents
• Water damage, spillage, or exposure to moisture or humidity (unless caused by a manufacturing defect)
• Electrical damage from improper power supply use or power surges
• Damage from unauthorized modifications or repairs
• Damage from use with incompatible equipment or cabling

Consumable Items

• Power cables, USB cables, audio cables, and connectors
• External power adapters (covered only for manufacturer-supplied unit defects)

Environmental Factors

• Damage from extreme temperatures, extreme humidity, or environmental abuse
• Damage from storage in improper conditions

Software and Firmware

• Software bugs or firmware limitations that do not prevent core synthesizer operation
• Data loss or corruption
• Third-party software compatibility issues

Other Exclusions

• Damage discovered to be pre-existing at purchase
• Labor costs for installation, setup, configuration, or training

4. Proof of Purchase

Warranty coverage requires proof of original retail purchase (receipt, invoice, or credit card statement showing date and authorized dealer). Warranty is valid only when the product was purchased from authorized retailers and distributors or if purchased directly from 3rd Wave Synthesizer LLC.

5. How to Obtain Warranty Service

RMA (Return Merchandise Authorization) Process

• Contact 3rd Wave Support at support@groovesynthesis.com with your product model, serial number, and a description of the issue
• Provide proof of purchase and a detailed description of the malfunction
• 3rd Wave will issue an RMA number and the current designated repair location
• Pack the unit securely, including the RMA number, proof of purchase, and a description of the problem
• Ship the product to the designated repair location

Authorized Service Centers

3rd Wave does not currently maintain permanent authorized service centers. Repair locations are designated by 3rd Wave from time to time and are provided to the customer upon RMA approval. Customers should always contact 3rd Wave directly to confirm the current designated repair location before shipping a unit.

Shipping Responsibility

• Customer is responsible for shipping the product to the designated repair center, including all associated shipping costs
• 3rd Wave is responsible for the cost of shipping the repaired or replaced unit back to the customer, provided the customer’s shipping address is within North America, Australia, or Europe
• If the customer’s shipping address is outside North America, Australia, and Europe, the cost of shipping the repaired or replaced unit back to the customer is the customer’s responsibility unless otherwise agreed in writing
• Customer is responsible for any duties, taxes, and customs fees associated with shipment in either direction
• Products improperly packed will not be accepted for warranty service, and the warranty is voided if the product sustains transport damage due to inadequate packaging
• Customer is responsible for insuring outbound shipments

6. Repair, Replacement, or Refund

3rd Wave reserves the right to repair the defective unit, replace it with a new or refurbished unit of equal or greater functionality, or refund the original purchase price if repair or replacement is not economically viable. All such decisions are made at 3rd Wave’s sole discretion.

7. Warranty Disclaimers and Limitation of Liability

To the maximum extent permitted by law, this warranty is provided “as is” and 3rd Wave makes no other express or implied warranties, including any implied warranty of merchantability or fitness for a particular purpose.

3rd Wave’s total liability under this warranty is limited to the cost of repair, replacement, or refund of the covered product. 3rd Wave is not liable for loss of revenue or profits, loss of data or recordings, indirect, incidental, special, or consequential damages, damage to other equipment or software, or downtime or missed performances.

Some jurisdictions do not allow the exclusion of implied warranties or limitation of incidental damages; some of the above limitations may therefore not apply. This warranty gives specific legal rights, and additional rights may apply depending on jurisdiction.

8. International Warranty

This warranty applies to products purchased from authorized 3rd Wave dealers and distributors worldwide. The cost of shipping a repaired or replaced unit back to the customer is covered by 3rd Wave when the customer’s shipping address is in North America or Europe, as described in Section 5. Customers outside these regions should contact 3rd Wave or their regional distributor for warranty service details.

9. Warranty Transfer

This warranty may be transferred to a new owner if the new owner completes a warranty transfer registration with 3rd Wave within [30] days of change of ownership, providing the original proof of purchase and product details. Once registered, the new owner receives the balance of the original warranty period, subject to all other terms of this policy.

10. Regulatory and Compliance Notes

This warranty is provided in compliance with the Magnuson-Moss Warranty Act and applicable state and international consumer protection laws where the product is sold.

11. Contact Information for Warranty Claims

• 3rd Wave Music Synthesizer LLC
• Support Email: support@groovesynthesis.com
• Website: groovesynthesis.com

12. Effective Date and Amendments

This warranty policy is effective as of October 1, 2022, and applies to all hardware products manufactured and sold after this date. 3rd Wave reserves the right to modify warranty terms for future product releases or regulatory changes. Modifications will not apply retroactively to products already purchased.